Having facilitated over a 100 round tables with senior IT executives, I observed that a lot of them were really challenged with being authentic. Saying "NO" to stakeholders was very challenging for a lot of them. Even though they were already stretched for resources, they would really struggle to push back when stakeholders or a senior exec approached them for a new project or request. That would then result in project delays and scope creep. I used to struggle with the same

customer service improve engangement

One my biggest leadership challenges has been letting go of control of some of the tasks of my role. Because I have a need for speed, I feel that if I pass on the work to someone else, it won’t happen fast enough. I’ve learnt that this is not sustainable and that for me to be focused on more strategic and creative activities, I need to empower others to do more of my work. So, I’ve learnt to go slower first by mentoring others so that I can go faster once they learn. Not o