Having facilitated over a 100 round tables with senior IT executives, I observed that a lot of them were really challenged with being...

As an early stage entrepreneur, cash flow is a bit like a roller coaster ride. I’m taking steps to remedy that but in the meantime,...

Recently a friend was sharing the challenges of dealing with a very over bearing and uncompromising stakeholder. This made me think of a...

customer service improve engangement

As I was watching this short video by Dr. Linden Brown who is speaking at our Customer Centric Leadership conference, I was reminded...