Having facilitated over a 100 round tables with senior IT executives, I observed that a lot of them were really challenged with being authentic. Saying "NO" ...

As an early stage entrepreneur, cash flow is a bit like a roller coaster ride. I’m taking steps to remedy that but in the meantime, that’s the way it is. ...

Recently a friend was sharing the challenges of dealing with a very over bearing and uncompromising stakeholder. This made me think of a time when I came ac...

customer service improve engangement

As I was watching this short video by Dr. Linden Brown who is speaking at our Customer Centric Leadership conference, I was reminded about the importance of ...