So why is purposeful leadership important? I believe there is nothing more fulfilling in life than having a purpose. That’s why we love to give and help others. That’s why we give money to worthy causes. And that’s why parents find having children so rewarding, inspite of all that lack of sleep! Having a clear purpose and mission has helped me deal with huge amounts of uncertainty in my own business. When I don’t know if I’m able to pay the rent next month or next week, my p

As an early stage entrepreneur, cash flow is a bit like a roller coaster ride. I’m taking steps to remedy that but in the meantime, that’s the way it is. As I reflect more on it, I realise that running out of cash is my biggest fear! And it has been so since I jumped into HiB full time a year ago. So what impact does the fear have on me when I let myself get over whelmed by it? I tend to get anxious, which can lead to a restless sleep thereby impacting my productivity t

Recently a friend was sharing the challenges of dealing with a very over bearing and uncompromising stakeholder. This made me think of a time when I came across a stakeholder who was challenging to deal with. In my mind, I used to judge him for not supporting my initiatives or always questioning them. I felt very intimidated when I was with him and was fearful of challenging him on his thinking! The really hard part for me was realising that I was part of the problem because

customer service improve engangement

As I was watching this short video by Dr. Linden Brown who is speaking at our Customer Centric Leadership conference, I was reminded about the importance of empathetic leadership. Having lived in India for many years, I sympathised with the millions of people living in poverty. I gave money to the poor when I could. But I didn’t really know what it was like to be without any money until I almost ran out of cash myself. My business was facing a acute cash crisis. And that’s wh

In this short 4 min video, one of our speakers from the Project Leadership Summit Scott Nicholas shares the importance of trust in project teams to ensure collaboration. We presume that all team members trust each other, but is that really the case? For me trust is about giving. I’ve learnt that the more I can give to someone in terms of time and effort, the more it helps build trust. I believe we only exist to serve others, and the more I can add value to a stakeholder witho