Are you an empathetic leader?

As I was watching this short video by Dr. Linden Brown who is speaking at our Customer Centric Leadership conference, I was reminded about the importance of empathetic leadership. Having lived in India for many years, I sympathised with the millions of people living in poverty. I gave money to the poor when I could. But I didn’t really know what it was like to be without any money until I almost ran out of cash myself. My business was facing a acute cash crisis. And that’s when empathy hit me. To know what it’s like to be broke, I had to be broke. TFE Hotels recently ran a great program “Walk a Day in My Shoes” where employees swapped roles and got a different perspective on what it’s like t

Humanity in Business

Sydney , Australia

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